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Evacuees Renewing their Services

The Insurance Bureau of Canada is set up in front of Prince George Secondary School and is providing evacuees with direct access to their insurance providers. City of Prince George photo
The Insurance Bureau of Canada is set up in front of Prince George Secondary School and is providing evacuees with direct access to their insurance providers. City of Prince George photo

For the first time since last weekend, when the City of Prince George started receiving evacuees from the Cariboo, the story isn’t how many new evacuees have arrived. Rather, the focus at the Emergency Reception Centre at the College of New Caledonia has been renewing the referrals for various services that evacuees received when they registered in Prince George. These initial referrals, which covered services such as groceries, are expiring. Nevertheless, staff and volunteers in Prince George are working to make the renewal process easy.

The instructions vary depending on the type of accommodation (and note that the asterix indicates that precise dates are determined based on an assessment of the needs of the evacuee):

Group lodging (those staying at CNC or the Northern Sport Centre)

No extension of referral forms is required as this has been automatically done. You are currently being provided food and accommodation*.

RV/ camping

Check with your front desk/park operator to ensure your accommodation referral has been extended to July 30, 2017*. If you need to access additional food services, please come to CNC to have new referral forms issued. Only one representative from each family is required to come to CNC for any referral renewals, ideally the person listed as the family representative on your registration form.

Extreme circumstance commercial lodging (hotel/motel)

Check with your front desk to ensure your accommodation referral has been extended to July 30, 2017*. If you need to access additional food services, please come to CNC to have new referral forms issued. Only one representative from each family is required to come to CNC for any referral renewals, ideally the person listed as the family representative on your registration form.

Billeting

Your billeting referral form will be automatically extended to July 30, 2017*. No action is required. Your host can change the date on the billeting referral form themselves.

If you need to access additional food services, please come to CNC to have new referral forms issued. Only one representative from each family is required to come to CNC for referral renewals, ideally the person listed as the family representative on your registration form.

Other accommodations (staying with friend and family)

If you received food service support when you originally registered and require additional assistance, please come to CNC to have new referral forms issued to access additional food services.

Information about renewing is also on the City web page: www.princegeorge.ca/CaribooEvacuation

Insurance providers

The City has worked with School District #57 to provide a resiliency centre in front of Prince George Secondary School where evacuees can get information about a critical issue: insurance.

The resiliency centre offers information and resources for evacuees, with access to insurance information from the Insurance Bureau of Canada, as well as representatives from financial institutions including RBC Royal Bank and CIBC.

The Insurance Bureau of Canada is set up at the resiliency centre and is providing evacuees with direct access to their insurance providers. The IBC and the insurers present are providing a number of services, including setting up new claims and answering insurance questions. They are also issuing cheques for Additional Living Expense coverage on home insurance policies. Most of these insurers will be open from 8am to 8pm. The IBC Customer Information Centre can provide further information: 1-844-227-5422 or email askibcwest@ibc.ca.

They are also issuing cheques for Additional Living Expense coverage on home insurance policies. Most of these insurers will be open from 8am to 8pm. The IBC Customer Information Centre can provide further information: 1-844-227-5422 or email askibcwest@ibc.ca.

Claims with ICBC can be filed online at icbc.com or by calling ICBC’s Dial-a-Claim at 1-800-910-4222.

Updated numbers

While renewals are a focus at the Emergency Reception Centre, staff and volunteers continue to register evacuees who are arriving in Prince George. The number of registered evacuees in Prince George is now 8100 and includes nearly 700 registered in group lodging at the College and Northern Sport Centre.

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